Service Quality Target

1) Respond to feedback within 1 working day.

2) Resolve complaints /disputes within 21 working days.

3) Final year exam results to be released within 3 months from the final examination.

4) Refund to be processed within 7 working days.

Customer Experience Strategy

In-line with our goal of providing a pleasant and enriching Customer/Student Service Experience, we are committed in providing the following:

• A Customer-centric and hassle-free delivery process
• Relevant, accurate and timely information and services
• Experienced, qualified and passionate academic staff

‘Thus ensuring that we are every step with you to nurture, inspire, care for and empower you to help turn your dreams into reality’