We have in place a Student Protection Scheme (SPS) as stipulated
by the Consumers Association of Singapore (CASE) by way of a Student Tuition Fee Account
(Escrow) / Student Tuition Fee Insurance. You may refer to CASE website at www.case.org.sg for more details.
We have entered into a master escrow agreement between CASE and DBS Bank Limited and a copy of the Private Education Organisation (PEO) Escrow Establishment Certificate is available on our website. The Master Escrow Agreement sets out, inter alia, the details upon which we have established an escrow account with DBS Bank Limited for the purposes of receiving payment of the student tuition fees and the circumstances in which the amounts in the escrow account shall be payable to us and/or the student.
Our Student Tuition Fee Insurance Scheme with NTUC Income indemnifies students for their tuition fees paid in advance under these circumstances : i) in the event that the PEO is not able to continue operations due to insolvency and / or regulatory closure; ii) if the PEO fails to pay penalties or return fees to the student arising from judgements made by the Singapore courts; and iii) in the event upon death or total permanent disability of the student.
It is also our standard operating procedure to enter into a student contract with the student prior to confirmation of enrolment and this policy is communicated to the student through our various communication channels.
In addition, we have in place a Student Service Policy detailing our service quality policy, refund policy, transfer and withdrawal regulations, course enrolment information, confidentiality policy on student data, marketing communications and feedback mechanism. This Student Service Policy is readily accessible for reference at our frontline counters.
