The Diploma in Hospitality and Tourism Management provides students with the hands-on knowledge and skills to supervise operations in Food and Beverage outlets, room or banquet services, ensuring efficient and effective delivery of a quality service to guests. 

The programme covers all the necessary knowledge and skills required in receiving and managing hotel guests, including managing their arrival, stay and departure.  This includes hands-on experience of the industry standard software Micros-Fidelio OPERA Property Management System. This is used throughout the industry to manage room availability, assign rooms to guests and to maintain the customer database.

The Diploma also provides an ideal stepping stone for students who wish to further their education and are aiming towards a degree in Hospitality or Tourism. 

The Diploma conisists of a total of 6 modules:

• Introduction to Hospitality & Tourism
  This module aims to provide an overview of the hospitality and tourism industry. Students will gain an insight into how the key sectors are organised and structured and how they relate to each other as an industry. Students will gain an overview of tourism trends and development in Singapore including the new integrated resorts. We will also explore career opportunities and the skills essential to managerial success in this industry. Other aspects covered include an appreciation of the tourist landscape in relation to resources, patterns of supply and demand, and impacts of tourism development. This module will include visits and industry talks.
  
  Assessment: 100% (Coursework)
  
• Introduction to Food & Beverage Management
  This module presents the essential elements of the F & B Operations, specifically the restaurant industry. Students will understand the important factors and concepts of menu planning, restaurant supplies, sanitation, safety, and other common functions in the F & B Operations. Students will learn how to manage a restaurant, with the focus being on the service elements of the dining experience, including food and beverage planning serving, production, and control. Students will also learn about the various types of food, including the selection of food, and current food trends as well as the different types of alcoholic and non-alcoholic beverages, this includes handling beverage services to provide students with the skill and knowledge to supervise the operation in a station of an F&B outlet and /or room service so as to ensure the efficient delivery of quality service to guests. Students will be taught the fundamental disciplinary and grooming guidelines required. They will also undergo a series of demonstrations, mock set-ups and trials to prepare them for operations in a restaurant.
  
  Assessment: 100% (Coursework)
  
• Front Office and Facility Management
  This module introduces students to the systems and procedures required for Front Office operations. Students will develop knowledge and skills in hotel guest reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets. The aim of this module is to provide students with an overview of range of functions within the housekeeping department.
  
  Assessment: 100% (Coursework)
  
• Hospitality Operations Management Systems
  This module presents a systematic approach to hotel operation system by means of industrial-recognized Opera property management system (PMS). The module covers Opera PMS various key features, concepts and its many crucial practical applications and skills that address the daily front office, reservation and cashiering operational issues.
  
  Assessment: 100% (Coursework)
  
• Service Quality
  This module introduces students to the importance of quality, and the impact and significance of service quality to tourism and hospitality. This includes how to interrelate and manage customers expectations, handle complaints, difficult customers and service recovery.
  
  Assessment: 100% (Coursework)
  
• Business Communication
  Business Communication is increasingly becoming an important aspect of a business organisation today. The need to communicate effectively has already become a necessity than a choice for almost any type of business. This module introduces the student to the increasing need to improve communication in business. It explores the implications of effective communication has for business environment and is examined by a series questions related to business. This module enables the individual to improve their skills interpersonal communication such as oral and written communication. It also enables the individual to review and understand their own behaviour and performance, with a view to improve their future learning ability. It provides a good foundation for the individual to acknowledge their own strength and weakness in communication.
  
  Assessment: 100% (Coursework)