Hospitality, Travel and Tourism is one of the world’s fastest-growing industries. In Singapore, with the continued expansion of the sector and the forthcoming launch of the Integrated Resorts, more than 60,000 new jobs will be created in the next few years.
TMC’s Higher Diploma in Hospitality and Tourism Management has been specifically designed to develop the skills and knowledge required to be a competent and effective manager in this exciting industry.
Students will learn the key aspects of hotel and resort management; event management; the development of the casino industry; the management and motivation of staff; management techniques; and marketing and finance. It will also cover the legal issues a manager should know, as well as understanding the future development of the industry.
The degree consists of a total of 12 modules:
- Legal Aspects of Hospitality and Tourism
The purpose of this module is to expose the students of Hospitality
and Tourism aspects of the law that would help them to manage
their facility without getting onto to the wrong side of the law.
They would learn principles relevant to the industry and be able
to apply it to the day to day issues and problems that arise in
their operations in the Hospitality and Tourism industry, and
be able to prevent legal problems from arising. Thus the knowledge
gained from this module would serve to support the other business
modules of the course in such a way that students would be able
to apply the business concepts from the legal, moral and social
perspective.
Assessment: 100% (Coursework)
- Hospitality Operations Management
This module provides an introduction to the principles and practice
of operations management in hospitality industry and gives students
the opportunity to practice operational management skills and
apply theoretical concepts in a realistic working environment.
Material is presented at an introductory level with no pre-requisite
or experience of operations management is required.
Assessment: 100% (Coursework)
- Hospitality, Travel & Tourism Marketing
This course aims on introducing to students the marketing processes
in the hospitality and tourism industry, which helps them develop
the corporate strategies of hotels and restaurants. There are
chapters regarding marketing plan, product development, pricing
strategies and programs, marketing communications, distribution
channel decision, marketing mix for services, marketing research,
and the future of hospitality marketing. This would prepare students
for leadership in the hospitality industry with specific focus
on marketing.
Assessment: 100% (Coursework)
- Financial aspects of Hospitality Travel and Tourism
The hospitality & tourism industry represents one of the fastest
growing industries in Singapore. As such the financial arena in
which it operates needs to be understood by anyone who intends
to carve a career within this industry. It paves the road for
the hospitality and tourism student who intends to gain a niche
in this industry and who is in it for the long term. Having said
that, closely intertwined with the financial arena lies an intricate
world known as economics. These two areas work closely together
and are influenced by the happenings in either. It is thus crucial
to understand the workings of both disciplines and their implications
to operations in the hospitality and tourism sector.
Assessment: 40%/60% (Coursework/Examination)
- ICT in the Hospitality Industry
Information Technology has become the architect of change all
across different kinds of business organizations. Progressively,
information technology positively augments productivity and competitiveness
of an organization which in return cuts costs and improves profits
and consumer satisfaction. This module points up strategic and
operational implications of information and communications technology
(ICT) as applied to hospitality and tourism industries. It explores
on the impact of ICT as a tool for planning, managing, and marketing
such industries. It provides real-life case studies and hands-on
experience on actual information systems used, and identifies
opportunities and challenges brought about by such technological
revolution.
Assessment: 100% (Coursework)
- Communication Management in the Hospitality Industry
This module is the study of the communication skills to accomplish
selected objectives. It includes topics such as oral communication,
written communication, communication barriers, and effective communication.
Students will develop greater understanding and skills including,
written, oral and non-verbal communication, as well as considering
how to tackle barriers to communication, the issues associated
with cross cultural communication and techniques to improve communication.
Assessment: 100% (Coursework)
- Event Management
This module is designed to provide participants with an overview
of Event organisation and management. The module covers major
principles, techniques and theories related to special events
management, including development and implementation of plans.
The course also emphasises on the organisation of Human Resources
and environment impact of event. This includes contemporary issues
and emerging trends in the industry.
Assessment: 100% (Coursework)
- Casino Management
This module is designed to provide participants with an overview
of Casino and Gaming industry in Asia-Pacific. The module covers
the development of Gaming industry in Australia, Japan, Macau,
Korea, Singapore and South East Asia and major principles, techniques
and theories related to the practices of gaming, including development
and implementation of strategies related to facility and capacity
utilisation. The course also emphasises on the organisation of
Human Capital and Social responsibility.
Assessment: 100% (Coursework)
- Hotel and Resort Management
This module is designed to provide participants with an in-depth
knowledge of the Hotel and Resort concepts and the major principles,
techniques and theories related to the practices of management,
including development and implementation of competitive strategies.
It provides the differences between operations of a resort to
the operations of hotel. The course also emphasizes the recreational
issues in resort and review guest activity planning in hotels
and resorts. Students will develop an understanding of the key
differences between hotels and resorts, the functions, and the
role marketing, finance and HR play in their success.
Assessment: 100% (Coursework)
- Issues in the Hospitality and Tourism Industry
This module focuses on discussing the origins and development
of hospitality and tourism industry. This will identify the significant
topics, trends and issues of both the domestic and international
perspective. It also includes the development, overview, importance
of planning & development functions, social, ethical, environmental,
economic and other macro environmental factors that affect the
globalization of the hospitality and tourism industry. Present
case studies on how businesses’ from various hospitality
and tourism organizations in the country achieve customer satisfaction
and have responded on current issues and trends, will be introduced,
discussed and evaluated by students.
Assessment: 100% (Coursework)
- Tourism Planning & Development
The aim of this module is to provide students the understanding
of what tourism is and how to plan and design it. It will ensure
students acquire a holistic understanding of travel and tourism
industry, including the impacts of tourism on destination economies,
communities and fragile environments. Students will be expected
to take a critical perspective on the effects of tourism on their
own country, and how tourism can have a strategic developmental
function.
Assessment: 100% (Coursework)
- Managing People in the Hospitality Tourism & Travel
Industry
This module provides wide knowledge of Managing People in the
Hospitality and Tourism Industry to students. It includes introduction
to management and hospitality & tourism industry, hotel and
catering labor markets, equal opportunities and managing diversity,
performance management and reward strategies in the tourism and
hospitality industry, welfare, health, and safety in the hospitality
industry. Topics covered are managing the people, relationship
between employees and their organization, diversity, occupational
safety and health at workplace, and disciplinary procedures.
Assessment: 100% (Coursework)
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