Introduction
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Validated by: University of Cambridge International Examinations Hospitality, Travel and Tourism is one of the world’s fastest-growing industries. In Singapore, with the continued expansion of the sector and the forthcoming launch of the Integrated Resorts, more than 60,000 new jobs will be created in the next few years. TMC’s Higher Diploma in Hospitality and Tourism Management has been specifically designed to develop the skills and knowledge required to be a competent and effective manager in this exciting industry. Students will learn the key aspects of hotel and resort management; event management; the development of the casino industry; the management and motivation of staff; management techniques; and marketing and finance. It will also cover the legal issues a manager should know, as well as understanding the future development of the industry. The degree consists of a total of 12 modules:
Legal Aspects of Hospitality and Tourism The purpose of this module is to expose the students of Hospitality and Tourism aspects of the law that would help them to manage their facility without getting onto to the wrong side of the law. They would learn principles relevant to the industry and be able to apply it to the day to day issues and problems that arise in their operations in the Hospitality and Tourism industry, and be able to prevent legal problems from arising. Thus the knowledge gained from this module would serve to support the other business modules of the course in such a way that students would be able to apply the business concepts from the legal, moral and social perspective. Assessment: 100% (Coursework) Hospitality Operations Management This module provides an introduction to the principles and practice of operations management in hospitality industry and gives students the opportunity to practice operational management skills and apply theoretical concepts in a realistic working environment. Material is presented at an introductory level with no pre-requisite or experience of operations management is required. Assessment: 100% (Coursework) Hospitality, Travel & Tourism Marketing This course aims on introducing to students the marketing processes in the hospitality and tourism industry, which helps them develop the corporate strategies of hotels and restaurants. There are chapters regarding marketing plan, product development, pricing strategies and programs, marketing communications, distribution channel decision, marketing mix for services, marketing research, and the future of hospitality marketing. This would prepare students for leadership in the hospitality industry with specific focus on marketing. Assessment: 100% (Coursework) Financial Aspects of Hospitality, Travel and Tourism The hospitality & tourism industry represents one of the fastest growing industries in Singapore. As such the financial arena in which it operates needs to be understood by anyone who intends to carve a career within this industry. It paves the road for the hospitality and tourism student who intends to gain a niche in this industry and who is in it for the long term. Having said that, closely intertwined with the financial arena lies an intricate world known as economics. These two areas work closely together and are influenced by the happenings in either. It is thus crucial to understand the workings of both disciplines and their implications to operations in the hospitality and tourism sector. Assessment: 40%/60% (Coursework/Examination) ICT in Hospitality Industry Information Technology has become the architect of change all across different kinds of business organizations. Progressively, information technology positively augments productivity and competitiveness of an organization which in return cuts costs and improves profits and consumer satisfaction. This module points up strategic and operational implications of information and communications technology (ICT) as applied to hospitality and tourism industries. It explores on the impact of ICT as a tool for planning, managing, and marketing such industries. It provides real-life case studies and hands-on experience on actual information systems used, and identifies opportunities and challenges brought about by such technological revolution. Assessment: 100% (Coursework) Communication Management in the Hospitality Industry This module is the study of the communication skills to accomplish selected objectives. It includes topics such as oral communication, written communication, communication barriers, and effective communication. Students will develop greater understanding and skills including, written, oral and non-verbal communication, as well as considering how to tackle barriers to communication, the issues associated with cross cultural communication and techniques to improve communication. Assessment: 100% (Coursework) Event Management This module is designed to provide participants with an overview of Event organisation and management. The module covers major principles, techniques and theories related to special events management, including development and implementation of plans. The course also emphasises on the organisation of Human Resources and environment impact of event. This includes contemporary issues and emerging trends in the industry. Assessment: 100% (Coursework) Casino Management This module is designed to provide participants with an overview of Casino and Gaming industry in Asia-Pacific. The module covers the development of Gaming industry in Australia, Japan, Macau, Korea, Singapore and South East Asia and major principles, techniques and theories related to the practices of gaming, including development and implementation of strategies related to facility and capacity utilisation. The course also emphasises on the organisation of Human Capital and Social responsibility. Assessment: 100% (Coursework) Hotel and Resort Management This module is designed to provide participants with an in-depth knowledge of the Hotel and Resort concepts and the major principles, techniques and theories related to the practices of management, including development and implementation of competitive strategies. It provides the differences between operations of a resort to the operations of hotel. The course also emphasizes the recreational issues in resort and review guest activity planning in hotels and resorts. Students will develop an understanding of the key differences between hotels and resorts, the functions, and the role marketing, finance and HR play in their success. Assessment: 100% (Coursework) Issues in the Hospitality and Tourism Industry This module focuses on discussing the origins and development of hospitality and tourism industry. This will identify the significant topics, trends and issues of both the domestic and international perspective. It also includes the development, overview, importance of planning & development functions, social, ethical, environmental, economic and other macro environmental factors that affect the globalization of the hospitality and tourism industry. Present case studies on how businesses’ from various hospitality and tourism organizations in the country achieve customer satisfaction and have responded on current issues and trends, will be introduced, discussed and evaluated by students. Assessment: 100% (Coursework) Tourism Planning & Development This module is designed to provide participants with an in-depth knowledge of the Hotel and Resort concepts and the major principles, techniques and theories related to the practices of management, including development and implementation of competitive strategies. It provides the differences between operations of a resort to the operations of hotel. The course also emphasizes the recreational issues in resort and review guest activity planning in hotels and resorts. Students will develop an understanding of the key differences between hotels and resorts, the functions, and the role marketing, finance and HR play in their success. Assessment: 100% (Coursework) Managing People in the Hospitality, Tourism & Travel Industry This module provides wide knowledge of Managing People in the Hospitality and Tourism Industry to students. It includes introduction to management and hospitality & tourism industry, hotel and catering labor markets, equal opportunities and managing diversity, performance management and reward strategies in the tourism and hospitality industry, welfare, health, and safety in the hospitality industry. Topics covered are managing the people, relationship between employees and their organization, diversity, occupational safety and health at workplace, and disciplinary procedures. Assessment: 100% (Coursework) |
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University of Cambridge International Examinations
Other Programmes of Interest Higher Diploma in Mass Communication - University of Cambridge International Examinations Higher Diploma in Business - University of Cambridge International Examinations
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Structure
Delivery
This programme is wholly delivered in Singapore. Students will have access to local lecturers and the on-line resources provided by TMC.
There will be a combination of lectures, tutorials, seminars, presentations and sessions in computer laboratories where appropriate. Students will also be given additional work to complete outside of scheduled classes.
Resources and materials provided for students will include lecture notes and references for further reading in books, professional journals, publication, articles and websites.
Assessment
Modules are assessed by means of examination and /or coursework.
Duration & Intakes
Duration
- Full Time : 12 months
- Part Time : 16 months
Intakes
- January
- May
- September
Entry Requirements
Local
| Age: | 17 years old (based on date of birth) at point of start class |
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Academic Qualification: |
Any of the following:
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English Proficiency: |
Any of the following:
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Not meeting English Proficiency:
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| Mature Candidates: | 21 years of age (based on date of birth) with 2 years of working experience will be considered on case-by-case basis (IT and Gaming programmes require related working experience) |
International
| Age: | 17 years old (based on date of birth) at point of start class |
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Academic Qualification:
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English Proficiency:
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| Not meeting English Proficiency: Attend Hawthorn English classes and pass at the equivalent of EAP level |
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| Mature Candidates: | N/A |
Progression
Graduation Requirement
In order to be awarded the Higher Diploma, a student must normally
- obtain at least a pass in all the modules within the eligibility period
- must meet the minimum course attendance requirement
Pathways
Progression Paths for this course:
Liverpool John Moores University
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